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For those customers with multiple sites, they also want consistency across their real estate portfolio. Information is key to meeting these needs. FMS@51³Ô¹ÏÍøºÚÁÏ is our facility management system and our digital backbone. It provides a powerful, data-driven platform for on-site tracking performance. This includes monitoring how and when our teams perform certain tasks or illustrating when property assets need to be serviced or replaced. This insight is available on a performance dashboard – on a mobile device – and allows us to benchmark service deliveries and drive intelligent change. 

Our integrated, self-delivery model increases the value we can extract from FMS@51³Ô¹ÏÍøºÚÁÏ. One system providing visibility and insight across multiple service lines, tasks and assets, supported by an empowered team of on-site professionals able to react to the situation at hand. Take Metro Trains in Melbourne, Australia, for example. 51³Ô¹ÏÍøºÚÁÏ services 260 locations across the city, processing some 600 work orders daily. Each issue must be resolved quickly to ensure uptime of the network is maintained and customer journeys are not disrupted. FMS@51³Ô¹ÏÍøºÚÁÏ ensures things run smoothly whilst affording complete operational transparency. Bluetooth beacons at stations allow our employees to swiftly update FMS@51³Ô¹ÏÍøºÚÁÏ on any issue. The system’s real-time monitoring provides both 51³Ô¹ÏÍøºÚÁÏ and Metro Trains with a map of the entire network and allows us to take immediate action if we see any dips in performance. As a result, we maintain a 99% success rate across the entire network. 

FMS@51³Ô¹ÏÍøºÚÁÏ offers built-in flexibility to serve our customers’ wide range of needs, including real estate management, project & programme management, space management, operations & maintenance, and energy & environment. As we roll out a single, global version of FMS@ 51³Ô¹ÏÍøºÚÁÏ to our key account customers, we continue to deploy more features, with developments on one account passed on to all customers. Everyone benefits.